CANCELLATION POLICY & CANCELLATION FORM

Cancellation policy & cancellation form

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity:

A. Cancellation Policy
Right of withdrawal
You have the right to withdraw from this contract without giving any reason. The withdrawal period is fourteen days.

- from the day on which you or a third party designated by you, who is not the carrier, took possession of the last item of goods in the case of contracts for the supply of goods;
- from the date of conclusion of the contract in the case of contracts for services.

To exercise your right of withdrawal, you must inform us
Syntace GmbH
Stefan-Flötzl-Straße 6
83342 Tacherting
Germany,

Tel.: +49 (0)8634 66666
Fax: +49 (0)8634 6365
Email: syntace@syntace.de

You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but this is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of the revocation
If you withdraw from this contract, we will reimburse all payments received from you, excluding delivery costs (this also applies to any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.

In the case of contracts for the supply of goods, we may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. If, in the case of service contracts, you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the point at which you inform us of your exercise of the right of withdrawal with respect to this contract, compared to the total scope of the services stipulated in the contract.

Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer. The right of withdrawal does not apply to consumers who, at the time of conclusion of the contract, are not citizens of a Member State of the European Union and whose sole residence and delivery address at the time of conclusion of the contract are outside the European Union. The right of withdrawal expires prematurely in the case of contracts for services if we have fully performed the service and we only began performing the service after you gave your express consent and simultaneously confirmed your knowledge that you would lose your right of withdrawal upon complete performance of the contract by us.

Sequence

1) You have bought something and would like to return it.

2) Fill out the cancellation form and send it by Send us an email.

3) Pack the parcel and do it yourself Postage required. (see General Information)

4) Inspection of the return shipment at our premises.

5) Received refund.

6) Have fun! continue shopping.

Note: Please be aware that this process is only a guide. Your statutory right of withdrawal remains unaffected.

General information
1) Please avoid damaging or soiling the goods. Please return the goods to us in their original packaging, including all accessories and packaging materials. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage by using suitable packaging.

2) Please do not return the goods to us freight collect.

3) Please note that the aforementioned points 1-2 are not prerequisites for the effective exercise of the right of withdrawal.

B. Cancellation form
If you wish to cancel the contract, please fill out this form and return it: Cancellation form.